Shipping policy

Last updated: October 3, 2026

Thank you for shopping with Petvoray. This policy explains how we ship orders, how long delivery takes, and what it costs.

1. Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time. [Add here if you exclude any areas, e.g. Alaska, Hawaii, PO Boxes, APO/FPO.]

2. Order Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email when your order is placed and another when it ships.

3. Shipping Method, Cost and Delivery Time

Transit time begins once your order has shipped, not when it is placed. Total delivery time is processing time plus transit time. The estimated delivery date shown at checkout is calculated automatically and is an estimate, not a guarantee.

4. Free Shipping

Orders with a subtotal of $44.00 or more (before taxes) qualify for free Standard Shipping. The discount is applied automatically at checkout. Orders below $44.00 are charged the $4.99 flat rate.

5. Order Tracking

A tracking number is provided for every order. Once your order ships, we will email you the tracking number and a tracking link. Tracking information may take 24 to 48 hours to update after the email is sent. If you do not receive it, please check your spam folder or contact us.

6. Multiple Items and Split Shipments

If your order contains several items, they may ship separately or in different packages. You will not be charged extra shipping for split shipments, and each package will have its own tracking number.

7. Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, contact us as soon as possible. We can only change an address before the order has shipped.

8. Delays

Delivery may be delayed by carrier issues, severe weather, holidays, or high order volume. If your order is delayed beyond the estimated window, please contact us and we will help locate it.

9. Lost, Damaged or Missing Packages

• Lost package: If tracking shows no movement for 7 or more business days, or your order has not arrived 14 business days after shipping, contact us and we will investigate and arrange a resend or refund.
• Damaged item: Contact us within 7 days of delivery with your order number and photos of the damage, and we will replace or refund the item.
• Wrong or missing item: Contact us within 7 days of delivery so we can correct it.

10. Customs, Duties and Taxes

All orders ship within the U.S., so no customs fees apply. Applicable sales tax, if any, is calculated at checkout.

11. Contact Us

For any shipping questions, please reach out:

• Email:  support@elvaraya.com
• Business hours: Monday to Friday, [time] [time zone]
• Business address: [your registered business address]

Please also see our Refund & Return Policy for information about returns.